| GENERAL DESCRIPTION |
Job Summary:
He/she has effective communication skills, excellent listener, Quick learner, documents his/her work efficiently and is able to effectively troubleshoot complex problem and provide best optimum solution. |
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| Responsibilities include, but are not limited to: |
Working within the Professional Services and Support team:
- Flexible to work in Shifts.
- In a L1, L2 capacity, log, analyze, escalate and drive the closure of client and Internal IT problem reported for products and services provided.
- Perform interactive remote access sessions with customers to resolve technical issues if any.
- Perform professional technical services at client sites including software installations, system upgrades and various other billable services as required.
- Prepare, Document and Manage issue logging system, Weekly Summary reports on issue log and timesheet.
- Effective oral and written communication in English for international customers.
- Moderate travel required periodically with short notice.
- Ensure effective customer handling, management and satisfaction.
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| Required technical skills: |
- Strong knowledge of Microsoft operating and database systems, including Windows Server 2003, SQL Server 2000 and 2005.
- Knowledge in SQL Reporting / Crystal reports Preferred.
- Field experience with MS SQL, IIS and .NET
- Strong, demonstrable experience with data migration and Systems integration projects.
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| Qualifications: |
- Graduation from any computer stream.
- 1+ year in a software application support environment.
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Significant Assets: |
- Previous customer technical support experience.
- Experience working in a software development environment.
- Domain Knowledge of apparel industry.
- Ability to work well with minimal supervision in a fast paced team environment and a Good Team player.
- Analytical, organized and detail and document oriented with Strong interpersonal skills.
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| Email : hr@ptexsolutions.com |
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